Expiry Password Expiration Notifier
Are Your Users Expired?
Yes, It is Monday morning, you walk into your office and the Help Desk lines are already lit up. Clients are calling with emergency lockouts and emails not coming in on their phones and computers. You know their passwords are expired and they didn’t see the desktop popup from Microsoft warning them it was coming. You now have to get busy resetting passwords to get these people back to work as fast as possible. Password expiration issues can account for up to 10% of the weekly tickets a MSP’s help desk has to manage and although it only takes a minute or two to fix that time adds up. Here is where we come in.
Expiry AD is a plugin for LabTech that checks the Active Directory of any client to see what Domain User passwords may be ready to expire, creates a list of the users expected expiration times and emails them a custom email notice to please update password when they come close to the limit you set for them. You can personalize each email to the user that is receiving it or have a generic global email that goes to everyone.
There is some basic information needed to complete the password expiration checks,
You will need to supply the AD server you want to scan, this should be an up to date AD server with Powershell 2 or higher installed. You will need to know how many days ahead of the expiration you want to send a notification and the LDAP root you want to look for users in.
Once this information is entered into the system and the apply button pressed the plugin will request if you would like to run a scan now. Scans will run daily on systems that are set to notify users automatically, just turn on the Notify Users switch at the top of the management window.
We supply a HTML capable Email Body template maker that will allow you to create unique emails that are personable to each user. Once you are finished you can view what your emails will look like by selecting the Email Viewer control. We have provided two wild cards for email templates @MYNAME@ and @DAYSLEFT@ which will allow you to personalize each email sent with the users full name and the current days left before expiration.
By selecting the [Results] tab yo can see the result of the last scan and who is in line to get emails. All user will be listed here and will show how many days left until they expire. Users marked in RED have expired or are with in the windows set by you for expiration emails.
Not all users of Active directory will show up in list or scans. We have some basic filters in place for the scanner that prevents non actionable users from showing up in scans.
- Users who are set to never expire will be excluded
- Users who are disabled will be excluded
- User who are set to no be able to change password are excluded
- User who have no official Email address listed in directory are excluded
You will only get a return of people you can actually affect and emails will only be sent to users who can receive them and react. This limits the efforts needed by the Labtech system and provides for maximum coverage for the domain users.
How to install Plugins
Here is a quick how-to install plugins on to a ConnectWise Automate System [Click Here]
So you are having some issues?
You are in the right place, Plugins4Automate is committed to making sure you get the most out of your investment so we have several support options for you
Our support forums are here to help you find quick answers to your questions. If you are having a problem you can post them here for the community to help you with.
Plugin support comes in 2 flavors, operational and licensing support.
Operational Support can be anything with using a particular plugin inside your MSP's environment. Each environment is different, where one MSP may have 300 agents all being remote laptops another MSP is managing thousands of agents in mixed environments spanning the globe. That makes supporting plugins expensive and time consuming when working with so many environments. This extra time and energy gets reflected in the rising cost of the monthly subscriptions for each plugin and leaves support for free plugins left behind. We want to make sure we can provide timely support to everyone regardless of the plugin and keep from raising the cost of subscriptions for MSPs that do not require support; for the benefit of a few that do.
Plugins4Automate has partnered with LabTech Expert to supply a pay as you go support service for any of our plugins at a flat rate of $130 per hour. Get expert care by a knowledgeable LabTech Certified Professionals with years of experience managing ConnectWise Automate and LabTech environments of various sizes. The LabTech Expert team will assist you in issues related to the use and operation of the plugins we offer. To reach out for support please direct emails to firstname.lastname@example.org. Please include the plugin you are needing help with and any contact information. An automated ticket will be created for you and an engineer will reach out to you quickly.
License Support issues are handled in house, if you feel you have a issue with expired or non functional license subscriptions please send a email directly to Plugins4Automate. One of our team members will gladly work with you to get your license operational.
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